Low balance, zero balance, and lockout

Paid features use credits per day or per action. Anyza works out how long your balance lasts from your average usage and warns you before it runs out.

Balance status

Your Credits page shows a status next to "lasts about N days at the current pace":

• All good: more than about 7 days of balance.
• Running low: about 7 days or less.
• Almost out: about 3 days or less.
• Out of credits: balance at zero or below. Services keep running on credit down to −100.
• Paused: balance reached −100. Paid services are paused until you top up.

How you're warned

• Email at about 7 days, about 3 days, at zero, when services pause and when they turn back on. You get at most one email of each type every 24 hours.
• Market: a banner at the top of the site with a Top up button, plus a notice in the bell. The 7-day banner can be closed; the others stay until you top up.
• Club: the owner sees the status in Settings → Credit usage.

To stop the 7-day, 3-day and zero emails, turn off Low-balance e-mails on your Credits page. Top-up receipts and the pause and turn-back-on emails always go out.

What happens at zero and at the limit

Market

• At zero: your listings stay live for a short while on the −100 allowance.
• At −100: your listings are paused and your Business store goes offline. Top up and they come back right away.

Club

• At zero: a grace period starts. Members carry on as usual. The community leaves discovery and takes no new subscribers. The owner's settings panel locks, and only Credit usage opens. Nothing is charged in this period.
• After 90 days without balance: your communities pause and show Paused for lack of balance. Top up, then tap Resume.
• Videos already uploaded keep playing, but new uploads wait for a top-up.

See Credit usage for the details.

Events

When the organizer is out of credits, ticket sales pause until they top up. Buyers see "The organizer is out of credits — sales are paused until they top up."

Other features

Actions that charge on the spot, like posting a clip, booking featured days or buying more Help questions, need a working balance. If your account is paused, top up first.

Get back on track

1. Top up on your Credits page. See Buy credits.
2. A crypto top-up arrives right away, and paused services turn back on automatically, with no reconfiguring.
3. In the Club, a community paused after 90 days needs you to tap Resume.

Nothing is deleted while your balance is low or negative.

Check your usage

• Your Credits page shows the usage of the last 30 days, day by day.
• The statement lists every credit in and out, with the app. Filter by month or date range, show only In or Out, or search the description. Daily usage is posted once a day, for the previous day.

Common questions

Will my listings or communities disappear? No. Paid features pause, but nothing is deleted.

Why is my balance negative? Services keep running on credit down to −100 so nothing stops by surprise. The next top-up covers that amount first.

I topped up. Why is my Club community still paused? After 90 days without balance, a community stays paused until you tap Resume.

Tips

• Top up when you see "Running low". You still have about a week.
• Keep the low-balance emails on if you run a store, a community or ticket sales.

Related: What are credits · Buy credits