Trouble signing in

Most sign-in problems are solved in a minute with the steps below. Your Anyza account is the same on Market, Club, Events, Radar and Finance, so the fix works everywhere. The sign-in screen is always login.anyza.net.

The code doesn't arrive

1. Wait about a minute. Then check spam, promotions and any filters in your inbox.
2. Check the address shown on the screen. If it's wrong, tap Not you? Fix the e-mail.
3. Go back and tap Send me a code again. Only the newest code works, and each code expires in a few minutes.
4. If you see Too many attempts. Wait a minute and try again., wait a few minutes before asking for another code.
5. Still nothing? Try Continue with Google if that e-mail is a Google account.

"Wrong or expired code"

Codes expire after a few minutes and only the last one sent is valid. Ask for a new code and type it right away. Copy and paste works, as long as no spaces come along.

The passkey isn't found

A passkey lives where it was created. A passkey made with Windows Hello stays on that computer; one made on an iPhone stays in that Apple account; one in a password manager stays in that manager.

• On a regular account, you are never locked out: choose Send me a code (or Google) instead, sign in, and create a new passkey in Account security (login.anyza.net/seguranca).
• If you see This passkey isn't registered on any Anyza account, that passkey was removed or belongs to another site. Sign in with the code and create a new one.
• Switched to another password manager? Passkeys don't always move with your passwords. Create a new passkey in the new manager and remove the old one in Account security.

Using a passkey on your phone

A passkey saved only in Windows Hello doesn't reach your phone. You have three options:

1. Sign in on the phone with the code and, once in, tap Create a passkey on this device in Account security. Each device can have its own passkey (up to 20 per account).
2. Use a password manager that syncs (iCloud Keychain, Google Password Manager, Bitwarden, 1Password and similar). Create the passkey while that manager is active, and turn it on as the passkey provider on your phone (in the phone's settings, under passwords and autofill). The passkey then works on every device where you use the manager.
3. Scan the QR code: on the computer, choose Sign in with a passkey → "use a phone or tablet" and scan it with the phone that holds the passkey.

You were signed out

• A trusted browser lasts 90 days. After that the screen asks for the code again; tick Trust this browser for 90 days once more.
• Sign out of all devices (in your Anyza account, Security) and Stop trusting ends sessions everywhere. If you didn't do it, follow the steps in Someone else may be in my account below.
• Clearing cookies or using private/incognito mode also signs you out.
• The screen says This browser is no longer trusted: sign in with the code and trust it again if it's your own device.

You landed in the wrong account

If the screen shows Continue as … with someone else's name, tap Use another account and sign in with your e-mail. Signed in with Google and with the code using the same e-mail? Both open the same account. Different e-mails are different accounts.

Team accounts (moderators and admins)

A team account that has at least one passkey signs in with a passkey only. The code, e-mail link and Google are refused with This team account signs in with a passkey only. A trusted browser lasts only 12 hours for these accounts, and every new sign-in sends an alert e-mail.

• Keep at least two passkeys on different devices or in a synced password manager, so losing one device doesn't lock you out.
• Lost every passkey? Contact the Anyza team through Contact Anyza from the account's e-mail.

Someone else may be in my account

1. Sign in and open Account security. Remove passkeys and trusted browsers you don't recognize.
2. In your Anyza account, Security → Sign out of all devices.
3. Secure your e-mail account: whoever controls your e-mail can receive your codes.

Anyza never asks for your code, your wallet recovery phrase or a password by message, phone or chat. Don't share the code with anyone, not even someone claiming to be from Anyza.

Still stuck?

Ask the Help button in the corner of any Anyza site, or write to Contact Anyza with the e-mail of your account and what the screen says.

Related: Create account and sign in · Passkeys and trusted browsers